Help

General

  • What is an organizer?

    An organizer creates events using Bloodhound's easy-to-use dashboard. Using existing event materials, a fully-functional event app with maps, schedules, and exhibitor lists can be ready for free within Bloodhound in minutes. Then, the organizer can invite attendees to join the event, and exhibitors to claim their accounts and manage their in-app profiles. Organizers can also create stand-alone apps, sell in-app sponsorship, or activate our lead retrieval solution Retrieve for their exhibitors.

  • What is an exhibitor?

    An exhibitor is an entity like a company, speaker, vendor, sponsor, performer, or competitor, which has a high profile at an event. Exhibitors can either join an existing event on Bloodhound by being invited to claim their account by the event's organizer, or if the event doesn't exist on Bloodhound's platform yet, an exhibitor can do it the other way around: creating the event themselves and inviting the organizer to take over. Either way, the exhibitor gets an absolutely free presence in the app which increases their visibility and accessibility by allowing people to view their media, learn more, connect, or request follow-up with them. Exhibitors can also use Retrieve, Bloodhound's lead retrieval app, to use Bloodhound's smart badge scanning and behavioral analytics technology.

  • What is an attendee?

    Attendees use the app before, during, and after an event to connect both with each other and exhibitors. See which sessions are most popular and which exhibitors people are talking about. Join the conversation and request follow-up from exhibitors directly. Plus, at the event, navigate like never before, with all the event info in the palm of your hand: view sessions by tracks, check out the interactive venue map, get schedule changes in real time, and see where your connections are. Bloodhound helps you get the most out of any event!

  • What is Bloodhound's privacy policy?

    Bloodhound does not sell, license, share, or otherwise make available personally identifiable user information, or exhibitor/sponsor lists outside of the Bloodhound mobile app, without the explicit permission from you, the event organizer. This information is your property and we respect it. Also Bloodhound does not market any other product or service to exhibitors/sponsors or attendees. Check out our full privacy policy here.

  • What is Bloodhound's security like?

    We want you to be comfortable using Bloodhound. As a result, we take security seriously. We use industry-leading methods to protect your information and prevent attacks. If you have any concerns, please contact us at support@bloodhound.com.

  • How do I report a bug?

    If you're experiencing any technical difficulties, please contact your personal account manager or support@bloodhound.com. To best help us diagnose your issue, please let us know what device you're using (what kind of Android, iPhone, Mac, PC, etc.), what OS you're running (Windows 7, Mountain Lion, iOS 7, etc.), what browser you're using (Chrome 22.0.1229.79, Internet Explorer 8, Safari, etc.), whether you're using a native app or our mobile web app, whether you're using the main Bloodhound app, a stand-alone app, or Bloodhound Retrieve, and exact steps you take in order for the bug to occur.

  • How do I find my event?

    If you're an attendee, first download the Bloodhound app. You do not need to create your event on the Bloodhound homepage, or even create an account. Only the organizer of the event needs a Bloodhound account.

    There are three ways to find your event inside the Bloodhound app: one, searching for it by name; two, browsing events by date; and three, redeeming your event's Event Code.

    All three of these options are available from the Welcome screen, the first screen you see when you run Bloodhound for the first time after downloading it.

    If you choose to Browse, you will be taken to the Load Event screen, which is the screen you will find events from at any time in the future. All three of these event finding options are also available here.

    Be careful when your event name has an acronym. Your event's organizer may or may not have spelled out the full name of your event on our system. If you can't find it by the either the acronym or a word in the spelled out name, it's a good idea to try searching by the other.

    If your organizer has provided you with an Event Code to redeem, you cannot find your event with it using the search bar that you use for finding your event by its name. In fact, some events with Event Codes are private and cannot be found with a search at all! The Event Code is redeemed in a separate window, which is opened by clicking the "Redeem Event Code" footer on the Load Event screen.

    One more hint! There are three tabs in the Load Events screen: Featured, All, and Liked. Not all events are Featured, so if you're going to search for your event instead of browse for it, the All tab is probably best. After you find your event, use the heart-shaped symbol in the top right to Like it. Now, your event will always be quickly findable from the Liked tab if you ever switch to view a different event and want to come back.

    For the All tab, you can use the Filter function to find events you might be interested in. The filter button is in the top right hand corner, and opens a new screen with many options. You can filter by Industry, a date range, and you can also hide stub events. To save your filter, tap Apply Filter, and to turn the filter off, tap Reset Filter.

    If you ever want to find a different event, return to the Load Event screen by opening the navigation drawer and choosing Change.

    You can also find your event's event page from bloodhound.com by choosing Browse Events in the footer and either browsing by date or searching by name. On the event page you can get a link texted to you to download the app, or comment on and share the page.

  • How do I access the menu?

    In the Bloodhound app, you can always access the menu by tapping the button in the bottom-left with the three horizontal bars. This will expand the navigation drawer from which you can access event info, Twitter feed, schedule, exhibitor profiles, as well as your personal settings and the Load Event screen.

  • How do I use the Settings screen?

    From the Settings screen, you can link your Facebook and LinkedIn accounts to Bloodhound. This will initially populate your Bloodhound profile with information pulled from your Facebook or LinkedIn account, such as your profile picture, company, position, website, email, and phone number. Of this information, the email and phone number remain private; you will only share this information when you choose to share your contact information with an attendee or request follow-up from an exhibitor.

    After initially populating this profile, you will be taken straight to your profile screen where you can modify the information if you'd like your Bloodhound information to be a little different than your Facebook or LinkedIn information. You are able to make changes to it at any time by returning to the Settings tab and tapping Edit Profile. You can even change your profile picture by using a photo already on your phone or by taking a new one. Make sure to Save your changes by tapping Save at the top right when you're done.

  • How do I use the schedule screen?

    At the very top of the Schedule tab, you can see the current date being viewed. To change between dates, use the left and right arrow keys to the left of this date.

    Below this section, there are three tabs: All, Liked, and Suggested. The All tab contains the entire schedule - every session. The Liked tab filters the schedule to show only the sessions which you've already Liked. The Suggested tab shows only sessions which are recommended for you to attend based on the interests of people at the event who are in your extended social network. If you view the Suggested tab before linking a social network account to your app, there will be no suggestions yet because Bloodhound doesn't know about your friends' and peers' interests; a link will pop up for you to connect your social network accounts via the Settings tab, or you can navigate to the Settings tab yourself using the navigation drawer openable from the bottom left corner of the screen.

    To Like a session, you can either tap once to open it from the list view and then tap the heart-shaped symbol in the top right, or quickly double-tap it from the list view to Like it instead of opening it.

    The Suggested tab will show you a list of sessions that you may be interested in. You can either Like them by tapping the heart symbol on them, or discard them by tapping the crossed-out symbol on them. If you discard a suggested session, it will still appear in your All tab, but it will not reappear in your Suggested tab, and it will be less likely to show up on your extended network's Suggested tab.

    Tapping a session once from the list view takes you to a details page, where you can view the session's details, including location. From this details page you can also set a reminder alarm on your smartphone to go off 15 minutes, 30 minutes, or 1 hour in advance of the session's start time. Finally, there will occasionally be a button that will say "Related Exhibitors"; click this button to view the in-app profiles of the exhibitors who were involved in this session, such as sponsors, speakers, or coordinators.

    Some organizers will assign their scheduled sessions to one or more Tracks, for example, Education, Networking, Drawing, etc. Tracks appear as colored word bubbles on the list view. You can quickly glance through a schedule this way using color as your guide to find only sessions of a particular track of interest. Or, you can use the handy Filter function to reduce the list view (for either the All or Liked tab) to only the tracks you want to look at. Simply click Filter in the top right hand corner, tap to select or deselect tracks as you wish, tap back, and tap Apply Filter to return to the list view. To reselect all Tracks, tap All, and to deselect all Tracks, tap Clear in the top right. To turn the filter off at a later time, tap Filter again, and tap Reset Filter.

  • Can I create a personalized schedule showing the panels/parties I plan to attend?

    Sure! The Liked tab filters the schedule to show only the sessions which you've already Liked. Think of Liking schedule sessions as bookmarking them for your personal agenda, which you can view in the Liked tab.

    To Like a session, you can either tap once to open it from the list view and then tap the heart-shaped symbol in the top right, or quickly double-tap it from the list view to Like it instead of opening it.

    You can also easily filter your schedule down to sessions you're interested in if the organizer has assigned the sessions to tracks, which appear as colored word bubbles on the list view. Use the handy Filter function in the top right hand corner, tap to select or deselect tracks as you wish, tap back, and tap Apply Filter to return to the list view. To turn the filter off at a later time, tap Filter again, and tap Reset Filter.

  • How do I use the exhibitor screen?

    There are three tabs: All, Liked, and Suggested. The All tab contains the entire exhibitor list. The Liked tab filters the list to show only the exhibitors which you've already Liked. The Suggested tab shows only the exhibitors which are recommended for you to check out based on the interests of people at the event who are in your extended social network. If you view the Suggested tab before linking a social network account to your app, there will be no suggestions yet because Bloodhound doesn't know about your friends' and peers' interests; a link will pop up for you to connect your social network accounts via the Settings tab, or you can navigate to the Settings tab yourself using the navigation drawer openable from the bottom left corner of the screen

    To Like an exhibitor, you can either tap once to open it from the list view and then tap the heart-shaped symbol in the top right, or quickly double-tap it from the list view to Like it instead of opening it.

    The Suggested tab will show you a list of exhibitors that you may be interested in. You can either Like them by tapping the heart symbol on them, or discard them by tapping the crossed-out symbol on them. If you discard a suggested exhibitor, it will still appear in your All tab, but it will not reappear in your Suggested tab, and it will be less likely to show up on your extended network's Suggested tab.

    Tapping an exhibitor once from the list view takes you to a details page. Depending on what the exhibitor has chosen to provide, there may any or all of the following buttons available: Request a Follow-up, Facebook, LinkedIn, Twitter, Phone, Website, Address, and Related Agendums.

    Request a Follow-up will send the exhibitor an email with your contact information letting them know that you're interested in hearing back from them. In order to request a follow-up, you will first need to have linked either your Facebook or LinkedIn account, because your Bloodhound profile needs to be populated with your contact information from one of these sources before your edit and share your contact information with exhibitors. If you haven't linked either your Facebook or LinkedIn account with the app when you first try to request a follow-up, you will be prompted to link one of these two accounts or cancel.

    The three social buttons, Facebook, LinkedIn, and Twitter, will take you to that exhibitor's profile on those social networks. For Facebook and LinkedIn, you will need to have linked your Facebook or LinkedIn account respectively in order to use these links. Also, the first time you use them, you will have the choice between using the Facebook or LinkedIn mobile apps or their mobile web site.

    The Phone button calls the exhibitor. Website opens their homepage within the app. Address opens your smartphone's default maps tool such as Google Maps or Apple Maps to show you their location. Related Agendums will take you to the details page for any sessions on the event's schedule that this exhibitor is associated with, whether as a sponsor, speaker, or coordinator.

    An exhibitor will not know that you viewed or liked their profile or viewed or shared their media unless you give them your contact information in another way, such as by requesting follow-up with them, giving them your business card, or getting your badge scanned by them using Bloodhound's lead retrieval app for exhibitors, Retrieve. Exhibitors may use this information to qualify you as a business lead.

  • How do I use the people screen?

    The people tab is usually for all of the attendees of an event. There are three tabs: All, Liked, and Connections. The All tab lists all attendees who have linked a social network account in their Bloodhound app. (That will include you once you've linked a social network in the Settings tab yourself!) The Liked tab filters the list to show only the people which you've already Liked. The Connections tab filters the list to show only the people who are your 1st and 2nd degree connections (connections of connections).

    To Like an attendee, you can either tap once to open them from the list view and then tap the heart-shaped symbol in the top right, or quickly double-tap it from the list view to Like them instead of opening them.

    If you view the Connections tab before linking a social network account to your app, there will be nothing there yet because Bloodhound doesn't know who your connections are. A link will pop up for you to connect your social network accounts via the Settings tab, or you can navigate to the Settings tab yourself using the navigation drawer openable from the bottom left corner of the screen.

    Tapping an attendee once from the list view takes you to a details page. Depending on what this attendee has chosen to provide, you can see what company they work for, their position, and read their bio. You can also connect with them, view their mutual connections with you, or visit their Facebook page, LinkedIn page, or personal website.

    When you push the "Connect with..." button, there will be up to three choices: Friend on Facebook, Connect on LinkedIn, and Share Contact Info. The first two options are available as long as this attendee has connected that social network, and you are not already friends with or connected with them on it. If the attendee has connected that social network but you have not yet linked it, you can still tap to connect with them on it, but you will be prompted to first connect yourself inside Bloodhound with that social network.

    Share Contact Info means that Bloodhound will send an email to this person with your phone number and email attached, letting them know that you'd like to connect with them.

  • How do I use the Twitter screen?

    There are two tabs on the Twitter screen: Official, and Tweets. Official aggregates all Tweets sent by the organizer of the event. Tweets aggregates all Tweets sent by anyone with the hashtag for the event. However, if you like, you can use the search bar at the top of the Tweets tab to search for other hashtags.

  • How do I update the app? How do I make sure I have the most up-to-date schedule?

    To refresh your app with the most recent event data, use pull-to-refresh. For example, in the schedule tab, when you're at the top of the schedule list, drag the schedule down to reveal the text "Pull down to refresh." You should see the arrow flip and the text will change to say "Release to refresh." Release, and your info will be brought up-to-date in a moment.

    The same function works on the exhibitors, people, Twitter, and maps tabs.

    All event information is automatically updated when you load it. If you believe the information may have changed for any section, just pull-to-refresh.

  • I don’t see this (that, the other thing). What’s wrong?

    Try refreshing the current screen. Often all it takes is a refresh to bring in the most up-to-date information. On the mobile app, simply swipe down on the screen to use our “Pull to Refresh” feature.

  • What devices is Bloodhound compatible with?

    We support iPhone 4GS or newer, iPad 3 or newer, iPad Mini, iPod Touch 5th generation or newer, running iOS 7. Android phones running 3.0 or newer with an auto-focus camera.

Organizer

  • What is a stub event?

    An event is a stub until it has at least one exhibitor, one session, and one map uploaded.

  • How do I get my event featured?

    To get your event featured, simply complete your event information, add a map, create a schedule, and add exhibitors. Once you’ve done that, it will show up in the “Featured” tab of the app shortly!

  • How do I promote to my attendees when my app is ready?

    In your Dashboard, at the bottom of your left hand sidebar, there is a big link in red which takes you to your event page. When your app is ready and you are ready to promote to your attendees, refer them to this website.

    You can use either the full URL, which can be copied from the URL bar in your web browser after you go to the site, or you can use the shorthand version of the link that you used to get there from your dashboard. The shorthand version is useful for Twitter, where character count counts, but can sometimes get your emails flagged as spam if you use it in an email, so the full version is recommended in email.

    On your event page, attendees can view basic event info including name, date, location, logo, and description, to be sure they've got the right event. In the top right corner of the page, there is a big blue button to Download the app. If you have built a stand-alone app with Bloodhound, this button will be able to text your attendees a link to download that app onto their smartphones from the appropriate app store. If you have built a free event within the standard Bloodhound app, they will be directed instead to download the main Bloodhound app.

  • What is my event page? What's it for and how can I find it?

    Every event created on Bloodhound's platform gets its own event page. Your event page's URL will be of the format [event].bloodhound.com. At present, you cannot change your own event page's URL, but if you'd like to make it something specific, please email your personal account manager or support@bloodhound.com and let us know what you'd like it to be instead and we'll be happy to make the change for you!

    On your event page, attendees can send themselves a link to download the Bloodhound app to access your event info. The basic info for your event including logo, name, date, location, and description is there, so attendees can be sure they've come to the right place. There is a Facebook plugin on your page for people to start a conversation thread about the event using their Facebook accounts. They can also Like your page on Facebook, putting it into their News Feeds for their friends to find, or Tweet the event so their Twitter followers can find out about it. There is finally an option for them to Send a link to your event page by email to anyone they like.

    To find your own event page, simply log in to your Dashboard and look in the bottom of your left hand sidebar. There will be a big red link there which takes you to your event page. You and others can also find your event page by going to bloodhound.com and choosing Browse Events from the main selections in the footer of our homepage, then scrolling to it by date or using the search field to find it by name.

  • Can I link to my social media accounts on the Event's main page?

    There are built-in sharing and commenting plugins for Facebook and a Tweet button for Twitter, but you cannot currently integrate your social media accounts with the event page. If you like, you can provide links to them in your event description (editable from the Info tab of your Dashboard) and they will appear on your event page that way.

  • As organizer, how can use social media within the app itself?

    Provide your Twitter handle in the Info tab of your organizer dashboard, and a link to your Twitter account will appear on the Info tab of your event in the app, and the Official tab of the Twitter tab will connect with your Twitter account to pull in all of your Tweets. This is a great way for you and your attendees to stay updated before, during, and after the event. If you provide your Twitter hashtag as well, then any Tweet anyone makes using this hashtag will be aggregated here for attendees to stay informed and join each other's conversations.

  • Is it possible to include other social media platforms?

    At this time, Bloodhound only supports Facebook, LinkedIn, and Twitter. We are working hard to integrate with other popular social networks as soon as possible.

  • Can my exhibitors/presenters/sponsors/speakers/performers/competitors have pages? Can I have more than one of these types of page?

    Definitely! This is one of the main reasons for providing a Bloodhound app at your event: to facilitate connecting between entities such as exhibitors and attendees. On your exhibitors' in-app profiles, they will be able to upload logos, contact info, media, and other information, and users will be able to Like, share, and even request follow-up directly with them. You can even link their profiles to the scheduled sessions at your event which they are associated with.

    By default, all entities of this type are referred to by Bloodhound as Exhibitors. The section for managing these entities from your Dashboard is always called the Exhibitor section. If you would like to change the name of this section as it appears in the app for your users, or even add more than one section if you have different types of entities, you cannot currently manage this from your self-serve Dashboard. However, feel free to reach out to your personal account manager or shoot us an email at support@bloodhound.com and let us know what you'd like and we'll be happy to make the change!

    The easiest way to add your exhibitors to the exhibitors tab is in one swoop with our handy CSV template. You can download the CSV template from the exhibitors tab - it's a bright red link. It's just an empty spreadsheet with a particular formatting of column headers that our system can understand. Simply transfer the information you have on hand for your exhibitors with copy and paste into our format, upload, and you'll be set!

    After completing your exhibitor list, you'll want to promote the event app to them so they will come and claim their accounts. You get their profiles started for them as much as you like with the initial uploading or entry, but after claiming their accounts, you will no longer be able to edit their information. The good news is that the exhibitors will simply take it from there, each of them uploading media, logos, or tweaking their description however they please.

  • How do I invite exhibitors to claim their account? What does the automatic messaging say to them?

    After completing your exhibitor list, you can promote to them easily by pushing the big red "Promote" button in the top right corner of the Exhibitors tab of your Dashboard. An email will be sent to each of the exhibitor email addresses you provided, and in it will be a link to create a Bloodhound account, or if they already have a Bloodhound account sign-in, then claim their profile at your event.

    The email is branded using the logo you chose for the event. It is sent from support@bloodhound.com and the subject is "Claim your profile for [event]!" The text of this email is not presently customizable. The email body says,

    Hello!

    We're excited to let you know that the mobile app for [event] will be powered by Bloodhound. It's a great way for you to manage your company's presence and connect with your leads.

    Claim your free account to get started.

    From your Bloodhound account you are able to:

    Upload a logo for better visibility.

    Provide a detailed description of your business, products and/or services.

    Upload media such as catalogues, presentations, brochures, etc.

    Provide contact information, your Twitter handle and links to your Facebook and LinkedIn pages.

    See which attendees have used the Bloodhound mobile app to request you to follow-up with them after the event.

    Feel free to reach out to the Bloodhound Team with any questions you may have. We can be reached at support@bloodhound.com.

    Have a great event!

    The Bloodhound Team

    support@bloodhound.com

    https://bloodhound.com

  • Does the schedule permit links to profile pages or exhibitor pages?

    We can totally do that! However, it's currently not available to do using our self-serve Dashboard. If you're interested in linking between your session detail pages and your exhibitor profiles, just reach out to your personal account manager or email us at support@bloodhound.com, and we'll take care of it for you!

  • How do tracks work? Is there a way to identify tracks visually within the schedule? Is there a maximum number of tracks available to me?

    Tracks are used by attendees to help them navigate your schedule. They are especially useful if you have a big, long, complicated, and varied schedule. Tracks appear as colored text bubbles on the session listings in the app. You can assign your tracks to different colors so that attendees can narrow down to their interests at a glance, or they can also use the app's built-in Filter function to select exactly the tracks that they want to see at one time. Assign your tracks thoroughly to give them the best possible experience!

    Assigning multiple tracks to a single session is not currently supported.

    You can add a track to a session by clicking on the box in the schedule spreadsheet on the Schedule tab of your Dashboard, the box for that session which is under the Track column. A dropdown will appear which will let you choose from an existing track you've made, if any, or you can choose "Add/edit tracks..." to open the Manage Tracks window (also accessible by clicking Manage Tracks, the big blue button above your interactive schedule spreadsheet). Here you can add and edit track names, and also assign them to a color from our limited color palette. There is no official limit on the number of tracks you can add, but more than 12 is not recommended.

    You can also include tracks in your schedule when you initially upload it. There is a column in our CSV template titled Tracks. Simply type the appropriate track name in this column for each session, and everything will be all set when the upload completes!

  • Can I format the text in my description, sessions, or exhibitors' fields, for example to bold or italic or bullet points, such as by using HTML?

    At this time, only plain text is supported. We are working on enabling rich text. Stay tuned for an update!

  • What is the standard (or maximum) footprint of the graphic displayed on the banner of the event’s home page in the app?

    You can use an event logo of any size or proportion, but to use up the entire height and width of the event logo space perfectly, use an image with the proportions 200 tall by 568 wide.

  • How do I upload maps? What formats and sizes are acceptable?

    Currently, only .pdf format is accepted for maps. There is a 5MB limit on size.

    You can easily convert most image file formats to .pdf by starting to print them, but instead of printing to paper, choosing "Print to PDF." If you have any trouble, please email your personal account manager or support@bloodhound.com, attach your map, and we'll be happy to convert it for you.

  • Can I have a profile both as an exhibitor and an organizer?

    The Bloodhound dashboard currently does not support one account having both an organizer and an exhibitor profile. This is in the works, though!

    In the meantime, simply provide one email address for events you organize, and another for the events at which you exhibit.

  • I'm having password trouble. Help!

    To reset your password, use the Sign In link at the top right of bloodhound.com, then click the "?" symbol in the Password field. A temporary password will be sent to your email address. If you ever want to change your password, this can be done from your Dashboard by clicking My Account.

  • Can I create a stand-alone app for my event using Bloodhound? How much does it cost?

    Bloodhound does offer the option of creating an entirely stand-alone app, so that your attendees and exhibitors can take advantage of our network and technologies in an app that is branded specifically for your event. If you are interested in a stand-alone app, please contact your account manager or email us at support@bloodhound.com. Under the multi-event plan, Bloodhound will create a single convenient stand-alone app for your organization, so that your attendees only need to download one app. From inside this app, they will be able to load any event you create under the plan, in exactly the same way events are loaded from the main Bloodhound app.

  • What special features does a stand-alone app have?

    There are several special features available to you in a standalone app: you can change your app’s color scheme, customize the names of Bloodhound’s standard tabs, as well as create new tabs. For example, you could set the name of your exhibitors tab to “Vendors”, and create separate tabs for “Speakers” and “Sponsors”. Bloodhound provides a small library of custom icons for your tabs as they appear in the navigation drawer. Other custom features will be considered on a case-by-case basis. The Bloodhound team will work closely with you to ensure your needs for the app are met.

    If you create a stand-alone app for your event, it will still appear in the main Bloodhound app for users to load and interact with.

  • Can I filter my live Twitter feed from within the Bloodhound app?

    Bloodhound does not offer the ability to filter or edit content from social media users. Maintaining authenticity is important to the unique Bloodhound event experience. If you are concerned about the Twitter content appearing in the app, you have the option of including only your organization’s official Twitter feed and excluding Tweets from other users who use the event’s hashtag.

  • How can I delete my event’s page?

    We’re sorry to see you go! Please contact your personal account manager or send us a message at support@bloodhound.com and we’ll be happy to help.

  • What if my question is not answered here?

    E-mail your personal account manager or support@bloodhound.com.

Exhibitor

  • Can I claim my account from a phone or mobile device?

    Not yet, but we are planning to add this ability in the future.

  • What are the benefits of maintaining an exhibitor page?

    In claiming your Bloodhound account, you're able to manage your company's presence at each event you attend. Upload general information, official logo, and any media you'd like to make available to attendees, which they are then able to browse and send to peers.

  • How do I claim my account?

    You should receive an invitation from the organizer of your first Bloodhound-supported event to claim your account by email. If you haven't received an invitation, visit bloodhound.com and add yourself to the event(s) you're planning to attend.

  • What is the standard (or maximum) footprint of the graphic displayed on the banner of my page?

    Your company logo is displayed in the app's exhibitor list with dimensions of 64px by 44px, and on your exhibitor profile with dimensions of 96px by 66px. The maximum file size in 5MB and we support PNG, GIF, and JPG.

  • What kinds of content can I add to my page? What are the limitations?

    There is no limit to the number of PDF files you can upload. Each must be no larger than 5MB.

  • What kinds of connectivity can I add to my profile?

    We encourage you to include your website, phone number, email, address, and links to social media accounts.

  • Do the exhibitor pages link to the sessions they speak at or sponsor?

    At present, event organizers are responsible for linking exhibitor profiles with their associated sessions.

  • What’s a Vcard? Why do I receive these and what do I do with them?

    "Vcard" stands for "Virtual (Business) Card, and it allows attendees to send their contact information to you when they Request Follow-Up. These requests are compiled in the Follow-ups tab in the Leads section your dashboard. Attendees who requested follow-up are valuable leads--they've shown that they're interested in more than your swag, so reach out and see where it goes!

  • I don’t see an event that I’m attending listed. What should I do?

    Please get in touch with the event organizer. If they have not created their event in Bloodhound yet, feel free to do it for them!

  • Can I request follow-up with an attendee?

    The best way to connect with an attendee using Bloodhound as an exhibitor is with Retrieve, our separate lead retrieval app exclusively for exhibitors, which allows you to scan attendee's badges at participating events to collect their contact information and behavorial data analytics from their use of the event app. If Retrieve isn't activated at your event yet, reach out to your organizer and ask for it. Your first 25 leads are always free! Lead retrieval isn't just for big trade shows anymore - even for a small event, think how much time you will save typing up business cards, when you can just import your collected leads straight into your CRM.

    Even if you manage an exhibitor account, you can also use the Bloodhound app as an attendee, and request follow-up with exhibitors. Bloodhound does not refer to sharing contact information with attendees as requesting follow-up, however, we refer to it as Sharing Contact Info. However, it is about the same thing: it sends the attendee an email with your contact information attached.

    Attendees also have the option of requesting follow-up with you, even if their badge was not scanned. Never again will you miss out on attendees who were too shy or unsure of approaching you.

  • Can I have a profile as both an exhibitor and an organizer?

    The Bloodhound dashboard currently does not support one account having both an exhibitor and an organizer profile. This is in the works, though!

    In the meantime, simply provide one email address for events at which you exhibit, and another for the events you organize.

  • What is a Team?

    A Team is made up of people scanning leads on behalf of your company. The Team option exists to help your team members scan leads together, each from their own smartphone. The team leader can then view all scanned leads at once, or by individual team member. This helps determine the success of your team at an event, helps keep track of leads, and makes follow up easy.

  • How do I create a team?

    To create a team you must upgrade your account first. Upgrade your account by going to Company on the top menu bar of your dashboard, then Manage Team. You will see our subscription plan options. Select a package that’s right for you. Begin adding members and unlock lead retrieval for your entire team.

  • How do I remove members from my team?

    Team admins can manage teams from within the company dashboard. Simply login to the account which created the team, click on the “company” tab, click on “manage team” and remove or add team members.

  • Can I upgrade at any time?

    Yes - you can upgrade at any time. Simply login to your dashboard, click on “Account” (in the top right hand corner), and click on “Upgrade” to change plans.

Attendee

  • Can I use Bloodhound without either Facebook or LinkedIn account?

    Absolutely. You will not be able to connect with other attendees, request follow-up from exhibitors, view mutual or 1st and 2nd degree connections, or receive intelligent recommendations for sessions or exhibitors to check out based on the interests and activity of people in your extended network. However, maps, schedules, and exhibitor information and will still be available.

  • Can I view an event that has already occurred?

    When browsing “All Events”, you can change the date range of events in the results by selecting the “Filter” button in the upper right hand corner.

  • How do I "Like" something? What can I like? Why bother?

    With Bloodhound, you can Like schedule sessions, exhibitors, people (attendees), and even events. There are two ways to Like each of these things: one, to tap them once from the respective list view to open their details page, then tap the heart-shaped symbol in the top right hand corner; or two, quickly double-tap them from their list view.

    Liking is mostly for bookmarking purposes. By liking a session, exhibitor, attendee, or event, you make it easier for you to find them again later by using the "Liked" tab of that section. At this time, only liking exhibitors serves a social function: if you share your contact information with an exhibitor by requesting follow-up, giving them your business card, or getting your event badge scanned with our exhibitor app Retrieve, the exhibitor will learn if you Liked their in-app profile, to help them qualify you as a lead. If you like an exhibitor, you will also anonymously contribute to a ranking of the top exhibitors at each event, which exhibitors can review after the event.

  • How do recommendations work for attendees?

    Bloodhound makes intelligent suggestions for attendees in two places: event sessions, and exhibitors. By viewing the Suggested tabs of the Schedule or Exhibitor screens, you can view sessions or exhibitors, respectively, which Bloodhound thinks you are likely to be interested in, based on the interests and activities of other attendees in your extended social network.

  • How do I connect with other users?

    There are two types of users you can connect with: people (attendees), and exhibitors. To connect with either of these types of users, open the nav drawer, go to the section for People or Exhibitors, find the one you want to connect with on the respective list view, tap them once to open their profile, and many connection options will open for you. Connecting with these two types of users works slightly differently.

    On an attendee's profile, when you push the "Connect with..." button, there will be up to three choices: Friend on Facebook, Connect on LinkedIn, and Share Contact Info. The first two options are available as long as this attendee has connected that social network, and you are not already friends with or connected with them on it. If the attendee has connected that social network but you have not yet linked it, you can still tap to connect with them on it, but you will be prompted to first connect yourself inside Bloodhound with that social network. Share Contact Info means that Bloodhound will send an email to this person with your phone number and email attached, letting them know that you'd like to connect with them. You may also visit an attendee's Facebook page, LinkedIn page, or personal website, and connect with them there.

    On an exhibitor's profile, push Request a Follow-up to send the exhibitor an email with your contact information letting them know that you're interested in hearing back from them. The Phone button calls the exhibitor. Website opens their homepage within the app. The three social buttons - Facebook, LinkedIn, and Twitter - will take you to that exhibitor's page on the respective social network. For Facebook and LinkedIn, you will need to have linked your Facebook or LinkedIn account respectively in order to use these links. Also, the first time you use them, you will have the choice between using the Facebook or LinkedIn mobile apps (if you have them downloaded) or their mobile web site.

  • What does "Request Follow-Up" mean? What kinds of follow-ups can I request?

    Request follow-up simply means that you send your contact information to an exhibitor in an email that lets them know that you're interested in continuing the conversation after the event. Your contact information is in the form of a Vcard attachment. The exhibitor can choose to reach out to you using this information. At this time, Request follow-up does not allow you to schedule a meeting time, but this is in the works!

  • What's a Vcard? Why do I receive these and what do I do with them?

    When another person Shares their Contact Info with you using the Bloodhound app, your contact information is sent by email in the form of a Vcard attachment. You can view it in a text editor, or easily import it straight into Gmail and most other address books.

  • How do I set up my profile?

    Before you can edit your profile, you will first need to populate it with information from either your Facebook or LinkedIn profile. From the Settings screen, you can link either or both of these accounts. The initial information that comes from these accounts may include your profile picture, company, position, website, email, and phone number. Of this information, the email and phone number remain private; you will only share this information when you choose to share your contact information with an attendee or request follow up from an exhibitor.

    After initially populating this profile, you will be taken straight to your profile screen where you can modify the information if you'd like your Bloodhound information to be a little different than your Facebook or LinkedIn information. You are able to make changes to it at any time by returning to the Settings tab and tapping Edit Profile. You can even change your profile picture by using a photo already on your phone or by taking a new one. Make sure to Save your changes by tapping Save at the top right when you're done.

  • Help! My profile shows the wrong name! How do I fix that?

    At this time you cannot change your name as it comes in from Facebook or LinkedIn yourself using the Bloodhound app. However, if you'd like it changed, please email us at support@bloodhound.com and we'll be happy to change it for you to whatever you like.

  • How does Bloodhound integrate with my Facebook, LinkedIn, and Twitter accounts?

    If you link your Facebook or LinkedIn accounts, users of the app will be able to visit your profile or request to connect with you on that account. Facebook and LinkedIn are also the initial sources of your Bloodhound profile information, which is populated with them when you link your account with the Bloodhound app. As for Twitter, people may find your Twitter account using Bloodhound if you Tweet and include the hashtag that the organizer specified for the event - you will appear in the Tweets tab of the Twitter section of the app.